Privacy Policy

1. Information We Collect

Texas New Mobile Homes ("TNMH LLC," "we," "us," or "our") collects the following types of information when you interact with our website, chat widget, contact forms, or sales team:

Information You Provide Directly

• Full name
• Mobile phone number and/or email address
• Home preferences (size, location, budget)
• Financing information and credit-related details
• Documents submitted for financing purposes (pay stubs, bank statements, ID)
• Messages and inquiries submitted through our chat widget or contact forms

Information Collected Automatically

• Browser type and device information
• IP address and general location
• Pages visited and time spent on our website
• Referring website or advertisement

2. SMS & Text Message Communications

What Messages We Send

• Responses to your inquiries about available homes
• Appointment reminders for home showings
• Updates on your financing application status
• Follow-up communications from your assigned sales representative
• Promotional messages about new homes, special offers, and events
• Delivery and setup scheduling notifications

Message Frequency & Rates

Message frequency varies based on your interactions with our team. Standard message and data rates may apply depending on your mobile carrier plan.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message we send. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing a home from us.

No Sharing of SMS Consent

Your SMS consent and phone number will not be shared with third parties for their own marketing purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Match you with homes that fit your needs and budget
• Process and track your financing application
• Schedule home showings, deliveries, and installations
• Send you relevant communications about your transaction
• Improve our website and customer experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Lending institutions and banks — to process your financing application at your request
• Service providers — such as our CRM platform (GoHighLevel), delivery contractors, and installation crews, solely to complete your transaction
• Legal authorities — when required by law or to protect our rights

All service providers are required to handle your information securely and only for the purposes we specify.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve performance and understand how visitors use our site. This includes:

• Essential cookies required for the website to function
• Analytics cookies to understand website traffic and behavior
• Chat widget functionality cookies

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of SMS communications at any time by replying STOP
• Opt out of promotional emails by using the unsubscribe link

To exercise any of these rights, contact us at the information below.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.